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FAQ


Q: what's the production time?
A: Our production time for 40'Container is 20-30 days. Also depends on the size and complexity of the order. Please let us know the quantity and codes of the items so that we can advise a production schedule.

Q: Why color I received is different from what your website displayed?
A: Colors displayed are a digitized representation of the originals as interpreted electronically and your rendition may vary depending on your computer system, printer, and other factors and limitations. Natural variations in products made of natural materials, such as leather or wood, are to be expected, and are not considered defects. The appearance of natural, stained or dyed wood surfaces, of painted wood or metal surfaces, and of furniture coverings from different dye lots may vary.

Q: How to place order?
A: Please first check our website, decide what you need and how many you need, send a list to any of our sales staff, our sales will check and confirm all the thing with you for the order.

Q: How about the LCL order and FCL order?
A: LCL means that the amount quantity of the order can't reach a full 20ft container. The order term is EX-works (EXW), seller just provide the products as the order, but no responsible for any other process of the trading. FCL means that the amount quantity should reach a full 20ft container at least. Our prices are FOB price for the container order; and the price should be unit price for large order without the restriction of the MOQ. For the FOB term, the seller pays all cost of the trading in China. They include the Pulling truck fee, Document fee, the commodity inspection fee, custom clearance fee, Telex release fee, Handle fee, ORC fee. The buyer just needs to pay the Ocean shipping fee and the cost in destination.

Q: Can I negotiate the Prices?
A: Yes, we may consider discounts for multiple container load of mixed goods or bulk orders of individual products. Please contact with our sales and get the catalog for your reference!

Q: What is your minimum order requirement?
A: We have indicated the MOQ for each item in the price list. But we also can accept the sample and LCL order. If the quantity of single item can't reach the MOQ, the price should be sample price.

Q: What about the payment?
A: We accept L/C and T/T payment terms. Cursint Furniture is registered in Hong Kong and China together, and our company's account is in HSBC Bank. So we can receive the first message once we receive the payment.

Q: How much will the shipping charges be?
A: This will depend on the size of your shipment and the method of shipping. When inquired about shipping charges, we hope that you let us know the detailed information such as the codes and quantity, your favorable method of shipping, (by air or by sea,) and your designated port or airport. We will be grateful if you can spare us some minutes to help us since it will enable us to evaluate the cost based on the information provided.

Q: Can I visit you?
A: Sure, we have a factory and showRoom in Shenzhen, China. If you are a volume buyer and would like to visit our in-house products, please contact us to make an appointment.

Q: How can I know how my order is being done?
A: We will inspect and test all merchandise in case of damage and missing parts before shipping. The detailed inspection pictures of the order will be sent to you for your confirmation before delivery. The color of products on pictures may vary slightly from actual one due to photography, scanning, etc.

Plumeriafurniture 14 years of experience in modern furniture, 365 days warranty, Globl Shipping.